Who is responsible
Edventa International operates Fluenta and decides how the information described here is used. Write to info@edventa.org about anything on this page.
What we collect
Because you gave it to us
- Your name, e-mail address and mobile number.
- Your target examination, target score and planned test date.
- Your answers, essays and speaking recordings.
- Payment details you enter at checkout — the bank reference or transaction ID of a transfer you made. We do not store card numbers.
- Anything you write to us by e-mail or WhatsApp.
Because you signed in with Google
If you use "Continue with Google", Google tells us three things: your name, your e-mail address, and whether Google has verified that e-mail. That is all we ask for and all we receive. We never see your Google password, and we have no access to your Gmail, Drive, contacts or calendar.
Because the portal recorded it
- When you signed in, and from roughly where (IP address).
- Which questions you attempted, how long you took, and what you scored.
- Basic device and browser information, so we can fix what breaks.
Why we use it
- To teach you — mark your work, build your study plan, show your progress, and let your tutor see where you need help.
- To run your account — sign you in, open the access you paid for, and reach you about a class or a payment.
- To take payment — match a bank transfer to your account.
- To improve the portal — in an anonymised form, to make our marking and our question bank better.
- To keep it safe — spot shared accounts, fraud and abuse.
We do not use your information for advertising, we do not build advertising profiles, and we do not sell or rent your information to anyone.
Who else sees it
- Your tutor, where your package includes tutor support — your work, your scores and your class attendance, and nothing else.
- Our hosting provider, which stores the portal's data on its servers.
- Our AI marking provider, which receives the text of your essay or the transcript of your recording in order to mark it. It is not sent your name, your e-mail or your payment details.
- E-mail delivery, so that a class invitation or a password reset reaches you.
- Your education counsellor, where you came to Fluenta through one of our partner offices — your enrolment and progress only.
- The authorities, where the law requires it.
Live classes
Live classes run inside this portal over a video connection. We keep a record of who was invited and who attended. We do not record video or audio of a class unless you are told beforehand on that particular class.
Cookies
Fluenta sets one essential cookie that keeps you signed in as you move between pages. Without it the portal cannot work. We do not use advertising or tracking cookies.
How long we keep it
- Your account and your work — while your account is open, and for up to 24 months after it goes quiet, so that your history is still there if you come back.
- Payment records — as long as tax and accounting law requires.
- Sign-in logs — about 12 months.
Your rights
You may ask us at any time to:
- show you what we hold about you;
- correct anything that is wrong — most of it you can edit yourself in your profile;
- delete your account and your work;
- send you a copy of your data in a readable file.
Write to info@edventa.org from the address on your account. We reply within 30 days. Deleting an account cannot be undone and does not refund an unused package — see the Refund Policy.
If you signed in with Google and want that link removed, say so in the same e-mail. You can also remove Fluenta's access yourself at myaccount.google.com/permissions.
Keeping it safe
Passwords are stored only as a one-way hash — not even we can read them. Traffic to the portal is encrypted. Access to student data is limited to the staff and tutors who need it. No system is perfect, and if something ever goes wrong that affects you, we will tell you.
Children
Fluenta is meant for candidates aged 16 and over. Someone younger may use it with a parent's or guardian's consent. If you believe a child has an account without that consent, write to us and we will remove it.
Where your data is held
The portal is hosted on servers outside Pakistan, and our AI marking and e-mail providers are also outside Pakistan. By using Fluenta you accept that your information is processed in those countries.
Changes
We will update this page when what we do changes, and change the date at the bottom. Where a change matters to you, we will tell you in the portal or by e-mail.
Last updated: November 2026